TERMS & CONDITIONS - FAQ
Standard turnaround time is 10-15 working days after receipt of payment and artwork has been approved. Work will not begin until adequate payment is received and approved.
We reserve the right to change any quoted prices and payment amounts, in cases where project details change or are unclear before initial quote.
Changes to a product may be at the request of the client or from change in production circumstances.
Damages are not accepted 5 working days after receipt/ delivery of order.
If a problem with final product is related to our production quality control, a reprint or credit may be available within 5 working days of project receipt or delivery. We are not responsible for manufacture defects on third party goods. We will notify you when we use third party manufacturers.
If we are required to alter, recreate, or correct supplied art, proofs are available upon request. If no proof is requested, art is considered approved and we are not held claim to mistakes in the final product.Screen printing jobs vary in price depending on size, material printed on, deadlines, quantity, and number of colors printed. Printing rates are considerations and may change upon project details. Screen fees apply to each color printed. The screen fee reserves the screen for 6 months for reprints. Screen fees cover the cost of set up and do not grant ownership of screens to customers.
In the event of changed artwork on reprints (dates, etc.), job is treated as new order and standard rates apply. We love to show our customers what we're up to! Which means we may take pictures of customer printed pieces for our social media. If you do not want your prints to be used please tell us.
All terms are subject to change at any time. Special circumstances may require special terms and agreements.
Due to the nature of hand pulled screen printing there is often a % defect rate. This is due to either problems with the garment itself, or due to misprints. This can be between 10% - 2% depending on quantity ordered (the larger the order, the lower the defect rate). If this should occur, please notify us within 5 working days of delivery. A credit note will be issued for the missing / damaged amount. Please note that you will be asked to provide evidence or return the products in question.